Sometimes things change.

Menu Changes

Please make any and all menu changes a minimum of (5) five business days prior to your event date. If you should find it necessary to make a menu change within 5 business days you may be charged up to 100% of the menu item cancelled.
Specialty Items must be cancelled a minimum of (7) seven business days in advance. All changes must be communicated by email to souperdupersoup@gmail.com.

Guarantees

The guarantee of attended guests is required no later than three (3) business days prior to the event by noon, not including the day of your event.

We may be able to accept an increase in your guaranteed number less than three (3) business days prior to your event. Please contact your catering coordinator to discuss your options.

As a courtesy, for groups over 75 guests, we will prepare 5% over the guarantee.  These extra meals will only be billed if they are consumed. 

In the event a customer fails to provide us with a final guarantee, the initial count provided to our office will be considered to be the guarantee.

If your group exceeds what we have prepared for based upon your guarantee, additional food and beverages will only be provided if approved by the group contact.

***Business Days Monday through Friday 8am-5pm***

Cancellation Policy

Soup Delivery:
All our items are made fresh for you. We require 24 hours for any order cancellation of an individual soup order,

Group Event/Catering:

Cancellations of events must be received 5 business days prior to the event date (not including the day of event). Please contact your catering coordinator for all cancellations if less than 5 business days you will be billed 100% of the estimated event charges.

In the event of a late cancellation due to extreme inclement weather, every attempt will be made to keep the costs billed to the customer at a minimum. However, the customer will be responsible for any and all special ordered food items, menu selections, rental equipment  that cannot be absorbed into the normal operation. 

All changes must be communicated by email to souperdupersoup@gmail.com